Reach Educational Services is an educational service for learners, parents, teachers, learning coaches and professionals. We are connected through technology and united by a desire for success. Our sessions are offered by tutors (teachers) and professional development coaches who are all certified in their field.
It is important to us that REACH is a safe space for our users. Our members should treat each other without bias or prejudice across all pillars of diversity including, but not limited to, race, ethnicity, nationality, sexual orientation, religion, and gender identity. Here are the guidelines that we ask our members to follow. Reach Educational Services’ members who do not meet these guidelines will be removed from the site.
Staff Code of Conduct
- Do not reveal confidential information (personal pictures, videos or other information) about yourself, your colleagues or clients.
- Always be professional- Be prepared, begin on-time, and treat all learners with respect. Do not teach or communicate with stakeholders while intoxicated by alcohol or drugs. Do not model any unbecoming behavior that would negatively influence any of REACH’s clients.
- Do not interfere with any member of the REACH community’s freedom of choice, and work to eliminate coercion that forces members to support actions and ideologies that violate individual professional integrity.
- Do not use institutional or professional privileges for personal or partisan advantage.
- Communicate in a timely manner – Respond to emails from students, parents, colleagues and other stakeholders within twenty-four hours. Communicate with parents and learners in a professional manner, both in messages and in-class.
- Communicate all pertinent information with parents regarding the interest of the learner.
- Treat all members of the REACH community respectfully.
- Understand and respect the values and traditions of the diverse cultures represented in Reach Educational Services’ community.
- Adhere to our Staff Netiquette Rules and terms of Contract by remaining thoughtful and professional online.
- Refrain from negative gossip or unconfirmed criticism that ridicules the reputation of Reach Educational Services, its employees or its learning community, including on WhatsApp, Facebook, Instagram, Twitter and other social media sites.
- Create a safe and welcoming environment for learners and families from all backgrounds, beliefs, and locations.
Parent Code of Conduct
- Recognize that the education of each child is the joint responsibility of the parent, learner, and Reach Educational Services.
- Please note that once a session is paid for, it will take the tutors at least three days to prepare for the session based on the requested service. Same day service will be an additional fee.
- Treat members of the REACH community, inclusive of staff, learners and parents in a respectful and professional manner.
- Exhibit a good example for learners in your conduct, language and behavior while utilizing any of Reach Educational Services’ platforms.
- Ask tutors questions to clarify any details about classes.
- Ensure your child is punctual and attends classes regularly. If your child fails to show up for classes on time, there will not be a time extension; all classes will end on the hour. Failure to communicate with your child’s tutor or REACH about your child being unable to attend a session will result in the tutor being compensated for the time spent in the session. We recommend that you communicate with REACH stakeholders at least 1 hour in advance if your child is unable to make it to a session or is running late.
- Provide constructive feedback about your child’s tutoring experience, for the benefit of the tutor and other parents and learners.
- Refrain from negative gossip or unconfirmed criticism that ridicules the reputation of Reach Educational Services, its employees or its learning community, including on WhatsApp, Facebook, Instagram, Twitter and other social media sites.
- Help to keep Reach Educational Services a safe environment for learners, families, tutors from all backgrounds, beliefs, and locations.
Learner Code of Conduct
- Please note that once a session is paid for, it will take the tutors at least three days to prepare for the session based on the requested service. Same day service will be an additional fee.
- Be on time for classes and ready to learn at the designated time of classes. Failure to show up for classes on time will not result in time extension; all classes will end on the hour. Failure to communicate with your tutor or REACH about being unable to attend a session will result in the tutor being compensated for the time spent in the session. We recommend that you communicate with REACH stakeholders at least 1 hour in advance if your child is unable to make it to a session or is running late.
- Dress in a way that is safe and conducive to learning. Always show up for class fully clothed. No profanity or inappropriate pictures or wording are allowed on your clothing.
- Treat the tutor and your classmates with respect.
- Use school-appropriate language and behavior at all times while maintaining friendly and courteous behavior.
- Do not be a bully! Bullying of any member of the REACH community, whether via the computer, cell phones, or related social media platforms will not be tolerated.
- Do not become a distraction for others. Give every other learner the opportunity to maximize their potential. Encourage your fellow learner, participate, stay on task, and avoid distractions.
- Contribute to the class environment in a way that is safe and welcoming for learners and teachers from all backgrounds, beliefs, and locations.
- Keep your personal information private and do not ask others to share personal information (e.g., email address, parents’ names, mailing addresses, telephone numbers, social media profiles, gamer tags, etc.).
Reach Educational Services Code of Conduct
- We welcome members from all backgrounds, beliefs, and locations and are committed to creating a safe environment for our users across all pillars of diversity.
- We will listen to feedback from all stakeholders and make changes accordingly.
- We will create and enforce policies to create a high quality, trusted, and safe community for learning. This may include removing content or users from the platform.
- We will respond as promptly as possible to questions and issues that arise. We appreciate your patience.
Lastly, we ask that all members maintain the highest ethical standards and academic integrity. When something goes wrong, whether it is a technical problem, an email without a response, or any other matter, we ask that you share feedback in a constructive way.
